Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, and email address.
• Vehicle Information: Make, model, year, and VIN.
• Payment Information: Credit card details for billing purposes.
• Service History: Information about the services provided and repairs performed.
• Communication Records: Records of our interactions with you, including emails, messages, and calls.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our services.
• Process payments for services rendered.
• Schedule appointments and communicate with you about your vehicle.
• Improve our services and customer experience.
• Comply with legal and regulatory requirements.

3. Data Security

We take appropriate measures to protect the confidentiality and security of your personal information. This includes encryption, access controls, and regular security audits.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

5. Your Choices

You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of receiving marketing communications.
• Withdraw consent for data processing.

6. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. You can modify your browser settings to control cookies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on this website.

9. Verbal Opt-In

In addition to web-based opt-ins, C&L Mobile Mechanic may collect verbal consent from customers to receive SMS communications. This typically occurs during a phone call or in-person interaction when the customer provides their mobile number for appointment reminders or service updates.

Our verbal opt-in process includes:

• Clearly informing the customer they will receive text messages regarding services, appointments, and updates from C&L Mobile Mechanics.
• Disclosing that message frequency may vary and that message and data rates may apply.
• Informing the customer they may opt out at any time by replying STOP.
• Logging the verbal consent with the date, time, phone number, and staff member who received it in our customer database.

By providing verbal consent, the customer agrees to receive SMS messages in accordance with our Privacy Policy.

10. SMS Communications & Consent

C&L Mobile Mechanic may communicate with customers via SMS text messages for purposes including, but not limited to, appointment reminders, service updates, estimates, customer support, and follow-up communications related to services requested.

Message frequency may vary. Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying STOP to any message. For assistance, customers may reply HELP or visit https://clmobilemechanic.com

SMS consent is not shared with third parties or affiliates.

11. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

support@clmobilemechanics.com